If you do a Google search for roof repair in Austin you are going to get flooded with results (and a lot of ads). But how do you know which of the many roof repair specialists who are vying for your attention are actually good at what they do and which ones you’d rather not work with? A roof repair is a major investment and you don’t want to go with just anyone. You want to go with the best company who can do the best job, when it’s needed, for a reasonable price.
Think that’s too much to ask for? We’ll we’ve broken down the things you need to look for when searching for a roof repair company in Austin.
Check the Reviews
The first thing you should do is check the reviews. People leave reviews for two reasons: either they had a terrific experience and want to recommend this roof repair specialist to all their friends and neighbors OR they had a terrible experience and are taking to the internet to voice their displeasure. That’s why most company reviews are either five stars or one star. It’s one extreme or the other.
So let’s look at two of the biggest review platforms and see how Ace Roofing stacks up against the competition.
Google Reviews
Google Reviews shows a lot of roofing companies in Austin, and several of them have good reviews. In fact, most of them have good reviews. What sets Ace Roofing apart is the number of reviews that Ace Roofing gets. We’re currently pushing 170 reviews, which is more than almost all of the competition. This tells us several things:
First, it tells us that Ace Roofing is doing a great enough job to deserve a 4.9 star review. That’s no small thing.
Second, it tells us that we do a TON of roof repairs, and that means we are experienced. If you call us for a roofing job we can almost guarantee that we’ve seen whatever problem you have before, and that we’ll be able to fix it so well that you’ll give us a glowing review.
Third, it tells us that Ace Roofing isn’t new to the market. One of the reasons we’ve got so many reviews is because we’ve been at this for a while. Locally-owned and operated out of Austin, our home, we have been working on roofs for more than a decade. We know the area; we know the weather; we know the suppliers; and we know the special challenges Austin can bring to roofs.
Want an example for Google Reviews?
Trey Simick wrote: “My wife and I recently had the roof on our home replaced. As many have mentioned, Bill is a pleasure to work with. He and his crew were always on time (to the minute!) and delivered on everything that was promised. He even went above and beyond to take extra care of our home and had his guys work with me to repair some rotten wood that needed replacing. The folks at Ace are professional and do great work. I highly recommend!”
Yelp Reviews
Yelp is the probably the biggest review site on the internet, and Ace Roofing fares just as well there, if not better. Yelp is different from Google Reviews in that it offers a lot more information about the business and allows you to request quotes and contact the business directly through the site. How did Ace Roofing do?
Five stars with 319 reviews. Let’s compare that to the next closest competitor. They also had a five star review, but only 198 reviews. This again shows that Ace Roofing is well-established and always working hard to tackle as many roofs and roof types as we can. And just because we repair a lot of roofs doesn’t mean that we give anyone the short straw: we give 100% to every single customer.
But let’s look at some other metrics that Yelp uses to rate roof repair specialists in Austin.
What is Their Response Time?
Response time is critical when it comes to roof repair, because if you’re roof is leaking, it’s a major problem. There’s no time to waste when you need a roof repair.
Yelp tracks response times, because you can message the company directly through their site. It has good data. And what does the data say? Ace Roofing replies to messages within 20 minutes 95% of the time. That’s a pretty big deal, because most of the other roof repair companies on Yelp have response times of two, four, or even eight hours. When you’ve got water coming down through your living room, you don’t want to wait eight hours for a returned message.
Are they Certified Professionals?
Yelp also keeps track of who are certified professionals and who are not. While this doesn’t set Ace Roofing in the lead, it does qualify them as top tier among a handful of other certified professionals. But it’s shocking how many roofing companies who are doing business cannot make that claim.
Do they Offer Free Estimates? What About Payment Plans?
This is another key area where Ace Roofing draws a line in the sand. Yes, there are other companies who offer free estimates, but there are many who do not. And few offer payment plans. When it comes to watching out for your pocketbook, Ace Roofing has a clear mission to make sure that you don’t pay a penny until they actually do work for you, and, because we know that roof repairs aren’t always planned for in the average budget, Ace has plans to make sure that you actually can get that roof fixed and not have to live with leaks and sags until you can save up the money.
Do They Respond to an Emergency?
Perhaps one of the biggest of them all: does Ace Roofing respond to an emergency? Yes they do. We know that roof repairs come at inopportune times, such as windstorms, hailstorms, torrential rain, or even roof collapse. When that happens, you don’t want to be calling one of those companies that has an eight hour response time, do you? You want the professionals who will rush out, no matter the weather, and figure out the best way to fix your roof.
And of course, you don’t have to take our word for it. Here are a few satisfied customers:
From Carrie Brown, January 2021:
“After talking with many roofers to repair a hail damaged traditional roof and a flat roofed workshop, I’m very happy we went with Ace Roofing. Bill was excellent to work with. He is a prompt communicator and he showed up when he said he would every time. His estimate was fair and, though there were costs that could not be known until after the roof was removed, he managed our expectations and stayed under the projected cost with no hidden surprises. He was patient in explaining everything, and has also been very responsive to follow up calls. There are many things to appreciate about Ace Roofing – thank you, Bill!”
From Shontell Pickett, March 2021:
“I had an extremely positive and friendly experience with Ace Roofing Company. I had some shingles that were missing due to strong winds that had come through the area. I left a message and was quickly contacted by Bill and an appointment was set up. Bill and Alex arrived at our designated appointment time and he immediately assessed the area of my roof that was damaged. Once the repairs were completed he inspected the rest of my roof to let me know if there was anything else that could be done to prevent any further damage. Bill and Alex went above and beyond in accommodating me and my needs to repair my roof. They were friendly, courteous, knowledgeable and timely. Bill did a great job repairing my roof. I will contact him for all my future roofing needs/concerns. I absolutely recommend Ace Roofing Company (Bill Sprauer) for all your roofing needs.”
Conclusion
So if you’re trying to find a roof repair specialist in Austin, do your research on the companies. It won’t take long (though there are a LOT of positive reviews to read through if you really want to.) Google Reviews and Yelp aren’t going to steer you wrong, and they highlight some of Ace Roofing’s best points. Learn more about Ace Roofing!
Do you need to have your roof repaired?